If you'd like any assistance or suggestions, or just want to find out more about us, please don't hesitate to contact us here. Or Email to firstname.lastname@example.org. Thank you!
By offering exceptional support services and personalized assistance, we are committed to your satisfaction and peace of mind with every purchase. If you're not happy with the way an item arrived, we'll work with you and the seller to reach an optimal resolution.
The Following Is Our Policy, thank you for readig.
--After we get the confirmation of your payment, we will send out your items in 2-5 days.We will choose a reasonable mode of transport according to the weight of the goods. Because of the different local transport services in different countries, sometimes there will be differences. I hope you can understand. If need other modes of transportation are required, please contact us before purchase, may be required additional transportation costs.
Weight: less than 2kg by Air Mail / China Post / USPS, about 7-22 day.
Weight: about 2-20kg by China Post / EMS / USPS, about 7-15 day.
Weight: more than 20kg by EMS / USPS / FedEx, about 5-10 days.
(Weight-included the weight of packing materials.)
In addition, we only provide transport services, excluding the customs duties of the country where the buyer is located, which need to be borne by the buyer.
--We do our best to provide quick service. However, as severe weather, Clean Custom, Holidays etc. reasons, sometimes unforeseeable delays can occur.
--If it has been over 35 days since your payment date and it has not been received, contact us immediately, we will work quickly to locate the item and help solve it.
Damaged in transit
Unfortunately items are occasionally damaged in transit.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
Suggest a self repair (with an offer of compensation to you)
Offer a partial or full store credit voucher or refund
Replace the product (subject to availability)
Arrange for the product to be returned to us or our supplier
If we require you to return the product to us, we will pay the cost of the return.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.