Shipping policy

Processing Time

Orders are processed within 2-5 business days after payment confirmation. If you need a different shipping method, please contact us before placing your order — additional charges may apply.

Shipping Methods by Weight

  • Under 2 kg: Air Mail / China Post / USPS, about 7-22 days
  • 2-20 kg: China Post / EMS / USPS, about 7-15 days
  • Over 20 kg: EMS / USPS / FedEx, about 5-10 days

(Weight includes packaging materials.)

Customs Duties

We provide transportation only. Import duties and taxes set by your country are the buyer's responsibility. See our Customs Duties page for details.

Delays

We do our best to deliver quickly. However, severe weather, customs clearance, holidays, and other unforeseen circumstances can occasionally cause delays — we appreciate your understanding.

Lost Packages

If your order has not arrived 35 days after payment, please contact us immediately at [email protected]. We will track the package and help resolve the issue right away.

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